We are always happy to shout about all the good stuff that Truckcom can do, but sometimes it’s nice to hear about it from a different perspective. Here Steve Jones, MD of Waterside Logistics describes his long standing relationship with Truckcom.
“I first was introduced to Truckcom in 2005 whilst working for a large haulage operation. At the time the company was using an old style system. This was adequate but had no flair or ingenuity. A few systems were investigated but Truckcom stood out. This was because of its many user friendly functions.
“Another big plus was the Phone App for the vehicles. This meant that jobs could be planned, the drivers could see the job directly. Then, within a few clicks, he could execute the job without the many phone calls that it would normally have taken. In addition to this was the real time defect reporting system. This gave an edge to the business.
“We could sell ourselves better because we could see every truck, including subcontractors. Also we were able to give this visibility to customers who could then see the trucks working on their own jobs. A good USP in today’s market.
“At this time there were many updates and changes made. There were EDI links, accounts functions changed or added and all done in a timely manner. All with no extra cost.
“I moved companies in 2009 and used an alternative system which was frankly poor in comparison. So when it came to starting my own business it was an easy choice for me to talk to Truckcom. We haven’t been disappointed, the system now feels more robust. It still does all the good stuff I remember. For us as a new company with minimal staff it’s ideal.
“It means we can plan a large number of jobs in a smart way. There’s no time lost on unnecessary phone calls. Truckcom is very user friendly – it’s easy to get started, and easy to use. As a new company the pay as you go system is perfect. There is no initial outlay in system costs and licence fees. It is a pure plug and play exercise.
“I would recommend Truckcom to any logistics company. It can cover all bases, but the big wins are tracking, defect reporting for drivers and cost. It is a well rounded package for any company to use. And behind the scenes there is a team of people looking to better the product. They support their customers with live help should it be required.
“I have only really touched the surface of what the system can actually do. In time I intend to dig into it deeper to get even more out of it”
Read more of our case studies here