OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies, with a network covering Asia, Europe, North America and Australasia.

The company is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach and continual innovation.

OOCL UK's road haulage capabilities allow them to offer a high quality collection and delivery service to all towns and cities across the country, using a fleet of over 100 contract vehicles. Particular management attention is paid to ensuring timely arrival to meet customer needs.

OOCL UK have fitted all their contract vehicles with Truckcom Mobile running on standard smartphone devices. The smartphones receive job information from their traffic office, capture signatures electronically and dispatch proof of deliveries online. Downloadable PODs are available to customers moments after the delivery or collection has been signed for. Traffic office staff can monitor each vehicle’s location minute by minute and keep delivery sites fully informed of job progress. If a vehicle is delayed, late running alerts including ETA and reasons for the delay can be sent immediately to customers.

Truckcom Office, running in OOCL UK regional operations office, interfaces directly with existing IT systems. The flow of job information from the central system, to the driver and back again is completely streamlined saving a huge amount of administration time. Eliminating the need for any double entering of information also reduces the likelihood of costly errors.

The installation of Truckcom has led to a greatly improved customer service level whilst planning, controlling and managing all the vehicles more efficiently. Marc Jenkins, OOCL's Assistant General Manager, UK Operations, explains, "Truckcom has enabled us to achieve a far higher level of transparency, and improved communication to and from our contract vehicles, which in turn supports our quality of service objective to our customers. The administration benefits of Truckcom permit our transport controllers to focus on planning, execution and managing our fleet of vehicles effectively".