Craven Transport is an agricultural bulk haulier based in Lincolnshire. When they first heard about Truckcom, they were interested to find out more because their current transport software was nearing the end of its useful life - and they were at the end of their tracking contract.

However, they were cautious about making the change because they needed to ensure that any new system covered everything they were already doing better than – or at least as well as – their previous system.

“When we first saw Truckcom, we felt it could be a good solution for us but it needed several tweaks” says Pete McMunn at Craven. “As a bulk operator we have legal obligations to report on things like Trailer Sanitisation, which wasn’t in Truckcom when we first saw it".

"Also we felt the tracking could be improved by showing the direction the vehicles were moving in. As well as these changes, we needed the system to allow easy scanning and entry of weighbridge tickets, and we wanted the invoices to be presented in as similar way as possible to our old system”.

Craven were pleased that Truckcom were prepared to work on adaptations at no charge as part of their sales process to ensure Craven would be able to operate the system exactly as they required. “Without obligation, Truckcom started working on the changes, in collaboration with us” says Pete. “We were able to review the changes and make further suggestions, over a period of a couple of months, just to make sure everything was set up the way we needed it”.

During the same period, the company started to use a few of the mobile units in their fleet. “We were impressed by how easily the drivers got the hang of the system” says Nigel Simpson, who supervised the early stages of the rollout for Craven. “We opted for the Vehicle Checks and Defects Module and we were able to get this set up very quickly, and we could see the time-saving advantages of it straight away”.

The rollout was completed in February 2011 and Craven are now using Truckcom across their fleet.